24PayBanks operates in strict compliance with international security and financial crime prevention standards. Documentation is developed in accordance with the laws of the countries where the service operates and with FATF (Financial Action Task Force) recommendations.
The main objectives of the Policy:
- Eliminating the possibility of using the site for illegal activities.
- Full compliance with regulatory requirements.
- Maintaining the impeccable reputation of the 24PayBanks brand.
- Increased level of trust from customers and regulators.
This document is part of the User Agreement. By using the service, the client confirms their full agreement with the terms of the Policy. 24PayBanks reserves the right to update this document unilaterally by publishing the changes on the official website.
The 24PayBanks platform"s priority is protecting users" personal information.
|
Aspect of protection |
Description of measures |
|
Encryption |
Data is protected in accordance with modern industry standards. |
|
Storage |
The servers are located in jurisdictions that comply with the GDPR and MiCA regulations. |
|
Access |
Only authorized employees are allowed to work with data. |
|
Shelf life |
Transactional and personal data are stored for at least 5 years after the end of cooperation. |
To verify an account, the user must provide scans or photos of documents (transliteration into Latin is required).
Identity verification (optional):
Proof of residential address (document issued up to 3 months ago):
- Lease agreement or bank statement.
- Utility bills.
- Income declaration (tax).
- Other official documents indicating the registration address.
Additional requirement:
A selfie of a user holding a piece of paper with the current date, personal signature, and the name "24PayBanks" written on it.
Sanction restrictions
The service prohibits servicing residents of countries and territories under UN, EU, OFAC, or FATF sanctions, as well as individuals under 18 years of age.
Prohibited jurisdictions: Afghanistan, Iran, North Korea, Syria, Yemen, Libya, Somalia, Cuba, Crimea, Transnistria, Venezuela, Myanmar (Burma), as well as other regions included in the sanctions lists at the time of the operation.
Verification of the Source of Funds (SoF) Notification
In accordance with our internal compliance policy and AML requirements, the platform reserves the right to initiate verification of the source of your assets. This is a standard procedure for ensuring the security of financial transactions.
To complete the verification, the following materials may be requested:
Verification terms
- Standard check: 1–24 hours.
- Extended Date Discovery (EDD): 24-72 hours.
- Note: If suspicions arise, the service may request a repeat KYC check.
The service uses data from specialized AML providers for blockchain transaction analysis (blockchain analytics providers), including market-leading solutions such as Crystal, BitOK, and GetBlock.
Risk factors:
- Linking addresses to fraudulent schemes, darknet markets, or sanctions lists.
- Use of anonymization tools (mixers, including Tornado Cash).
- Suspicious behavior patterns (smurfing, operations from disadvantaged regions).
Risk Score
|
Risk level |
Range of values |
System actions |
|
Low |
≤ 62% |
The operation is approved as safe. |
|
Medium |
63% – 75% |
Further verification is required. |
|
High |
≥ 75% |
Automatic blocking, manual check by AML officer. |
Important: Threshold values may vary depending on the software. A detailed Risk-Score model is described here: https://www.bestchange.ru/wiki/detailed_aml_recommendations.pdf#page=72.
Transactions marked "High Risk" are blocked automatically. Users can check the status in advance using the tool: https://www.bestchange.com/report.
Client categorization
If you refuse verification:
- Freezing of funds for a period of 7-10 business days.
- Upon expiration of the period, the funds are to be returned or the materials are to be transferred to the competent authorities (law enforcement agencies, financial intelligence).
When signs of illegal activity are detected, the 24PayBanks administration follows the following algorithm:
Refund Policy:
- For bona fide users whose funds are not involved in money laundering, the commission is limited to network fees.
- In AML cases, the return commission is up to 5%, but not more than $100.
- Refunds are not possible if the funds are deemed criminal and are subject to confiscation at the request of regulators.
Requirements for counterparties:
- A ban on cooperation with platforms from jurisdictions with weak AML regulations.
- Mandatory due diligence procedure for partners.
- Partners have licenses and comply with international standards.
Audit and training:
- AML Officer: [email protected].
- Annual professional development of personnel in the field of AML/CTF.
- Internal audits are conducted quarterly (it is possible to involve external experts).
All payments are made in accordance with the standards of international regulators (FATF, OFAC) through:
Questions for the AML officer: [email protected]
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